Privacy Policy
Last updated: October 2025
Who We Are
Our website address is: https://www.rivieracacao.com.
The company behind this website is Riviera Cacao, dedicated to promoting and commercializing premium cacao products from Ecuador.
Contact information:
📧 Email: marketing@rivieracacao.com
🌐 Website: https://www.rivieracacao.com
Depending on local and national regulations, we may also be required to display our physical or registered address upon request.
What Personal Data We Collect and Why We Collect It
We may collect personal data from visitors and users including:
- Personal data: name, email address, and contact details submitted through forms.
- Transactional data: purchase information (if applicable).
- Technical data: cookies, browser type, IP address, and device information.
We collect this information to:
- Respond to your inquiries and contact requests.
- Improve your browsing experience on our website.
- Analyze visitor behavior to enhance our content and user experience.
- Fulfill legal and administrative obligations related to our operations.
By using our website, you consent to the collection and use of your personal information as described in this policy.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help detect spam.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/.
After your comment is approved, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.
Contact Forms
When you submit information through a contact form on our website, we collect your name, email address, and message content to respond to your inquiry.
We retain form submissions for up to 6 months for customer service purposes but do not use this data for marketing unless explicit consent is given.
Cookies
If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.
If you visit our login page, a temporary cookie determines if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set cookies to save your login information and display preferences. Login cookies last two days, and display option cookies last one year. If you select “Remember Me,” your login persists for two weeks.
If you edit or publish an article, an additional cookie is stored in your browser. This cookie includes no personal data and expires after one day.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g. videos, images, or articles).
Embedded content from other websites behaves exactly as if the visitor has visited that website directly.
These external websites may collect data, use cookies, embed third-party tracking, and monitor your interaction with their content.
Analytics
We may use third-party analytics tools (such as Google Analytics) to understand visitor behavior and improve our website.
These tools may collect anonymous information about your visit, including pages viewed and time spent on the site.
You can opt out of Google Analytics tracking by installing the browser add-on: https://tools.google.com/dlpage/gaoptout.
Google’s privacy policy: https://policies.google.com/privacy.
Who We Share Your Data With
We do not share personal data with any third parties, except where necessary to:
- Provide our services (e.g. hosting providers, analytics, or payment processors).
- Comply with legal obligations.
All third parties comply with international data protection standards (GDPR where applicable).
How Long We Retain Your Data
- Comments and their metadata are retained indefinitely to recognize and approve future comments automatically.
- Contact form entries: 6 months.
- Analytics records: 1 year.
- Customer purchase records (if applicable): 10 years (for accounting and legal obligations).
Users can request deletion of their data at any time.
What Rights You Have Over Your Data
If you have an account or have left comments, you may request:
- An exported file of your personal data.
- The erasure of any personal data we hold about you.
This excludes data we are required to retain for administrative, legal, or security purposes.
To make a data request, contact us at marketing@rivieracacao.com.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service such as Akismet.
Some data may be processed or stored on servers outside your country but always under compliant data protection standards (e.g., EU GDPR).
How We Protect Your Data
We implement technical and organizational measures including:
- SSL encryption for all data transmission.
- Restricted access to personal data.
- Regular security audits and updates.
- Staff training in data protection best practices.
What Data Breach Procedures We Have in Place
In case of a data breach, Riviera Cacao follows internal protocols that include:
- Immediate containment of the breach.
- Notification to affected users (if applicable).
- Cooperation with legal authorities and hosting providers.
What Third Parties We Receive Data From
We may receive anonymized or aggregated data from analytics partners, social media platforms, or advertising tools to improve our marketing performance.
What Automated Decision-Making and/or Profiling We Do
We do not perform automated decision-making or profiling that significantly affects users.
Industry Regulatory Disclosure Requirements
Riviera Cacao complies with Ecuadorian and international data protection standards, including transparency, lawful processing, and user rights as outlined under the GDPR (EU Regulation 2016/679) principles.
✅ For any privacy concerns, please contact:
📧 marketing@rivieracacao.com